Privacy Policy

Personal Information You Provide

When you interact with our website or request services, you may voluntarily provide us with certain personal information, including:

• • Contact Information: Name, email address, phone number, and property address when you submit inquiries or service requests through our contact forms.
• • Service Details: Information about your property type, cleaning needs, preferred service dates, and specific requirements you share with us.
• • Communication Records: Content of messages, emails, and phone conversations when you communicate with our team.
• • Payment Information: Billing details and payment records when you engage our services (processed securely through our payment providers).

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• • Device and Browser Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• • Usage Information: Pages visited, time spent on pages, navigation patterns, links clicked, and referral sources.
• • Location Data: General geographic location based on IP address (city and country level, not precise location).
• • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookie Policy for more details.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• • Active Service Records: Retained for the duration of our service relationship and for 3 years afterward for business and legal purposes.
• • Contact Form Inquiries: Retained for 2 years to track correspondence and improve our services.
• • Marketing Communications: Retained until you withdraw consent or request removal from our mailing lists.
• • Website Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

Service Delivery and Communication

We use your personal information primarily to provide and improve our cleaning services:

• • Responding to your inquiries and service requests
• • Scheduling and coordinating cleaning appointments
• • Communicating about service delivery, changes, or updates
• • Processing payments and maintaining billing records
• • Providing customer support and addressing concerns

Business Operations and Improvement

• • Analyzing website usage to improve user experience and functionality
• • Understanding customer needs and preferences to enhance our services
• • Conducting internal research and development
• • Maintaining business records and operational documentation
• • Training staff to provide better service quality

Marketing and Communications

With your consent, we may use your information for marketing purposes:

• • Sending service updates, promotional offers, and company news
• • Sharing information about new services or special rates
• • Conducting customer satisfaction surveys

You can opt out of marketing communications at any time by contacting us or using the unsubscribe links in our emails.

Third-Party Sharing

We do not sell your personal information. We may share your data with trusted third parties only in these circumstances:

• • Service Providers: Companies that help us operate our business, such as payment processors, IT support, and accounting services. These parties are contractually obligated to protect your data.
• • Analytics Platforms: Website analytics services to understand how visitors use our site (data is typically anonymized).
• • Legal Requirements: When required by law, regulation, legal process, or governmental request.
• • Business Transfers: In connection with any merger, sale of company assets, or acquisition (your data would be transferred under the same privacy protections).

Access and Control Your Data

You have the following rights regarding your personal information:

• •
  Right to Access: You can request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format.
• •
  Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request corrections.
• •
  Right to Erasure: You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes it was collected.
• •
  Right to Restrict Processing: You can request that we limit how we use your data in certain situations.
• •
  Right to Data Portability: You can request that we transfer your data to another service provider where technically feasible.
• •
  Right to Object: You can object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• •
  Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within 30 days and may ask you to verify your identity before processing your request.

Note: Some rights may be limited by legal obligations or legitimate business interests. We will explain any limitations if they apply to your request.